User Agreement - Skincentric

1. Educational Purposes Only; No Medical Advice

Not Medical Advice. We are not doctors, and we do not provide medical advice, diagnosis, or treatment. All information, insights, routines, images, or other content you receive through the Skincentric Services (including but not limited to skin plans, recommended routines, images, videos, media, Skin Coach functionality, or any other future products/services) are for educational and informational purposes only.

Consult a Professional. Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of content you have encountered on Skincentric.

No Patient-Provider Relationship. Use of the Services does not create a patient-provider relationship. If you think you may have a medical emergency, call your doctor or emergency services immediately.

Medical Disclaimer (Skin Coach Lite). Skin Coach provides educational information about skincare and haircare. Responses are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed dermatologist or healthcare provider for personal concerns, especially if you have known skin conditions, allergies, or are using prescription treatments. If you experience irritation or worsening symptoms, stop and seek medical attention.

2. Your Access to Our Services

No one under 13 may use our Services. If you are in the EEA/UK, you must meet your country's digital age of consent (13-16) or have verifiable parental consent. By using our Services, you agree:

You meet the minimum age above (and if purchasing, you are 18+ or have parental consent);
You are legally bound by the terms of this User Agreement, as it may be amended or updated from time to time;
You can form a binding contract, either alone or with your parent or legal guardian;
You are not legally barred from using our Services;
You have not been suspended or removed from the Services;
If you are acting on behalf of another legal person, such as a company, you have the full legal power to bind that entity to this User Agreement;
You will not use our Services for any unlawful purpose;
You will not use our Services to harm, defraud, deceive or defame us or any person;
You will not use our Services in order to impair, slow, or disrupt the Services or upload, transmit, or distribute through the Services any viruses, worms, or malicious code; and
You will not use our Services to violate our rights or the rights of other persons or third parties.

3. Privacy & Data Use

We believe in protecting your privacy. By using our Services, you agree to our Privacy Policy (as it may be amended from time to time).

Service & Analytics Data. In order to provide and improve our products and services, we may collect, store, analyze, or otherwise process the media and data you provide, including but not limited to photos, videos, audio recordings, biometric data, and text. This may include using such media or data for research and development, to recommend personalized routines, or to generate educational content on skincare.

Payment & Tax Data. If you purchase a subscription or other paid feature, payment processing is provided by our third-party payment processor, Stripe. We do not store full credit or debit card numbers. Stripe processes your payment information pursuant to its own terms and privacy policy. We may receive and store limited billing information (for example, your name, email, the last four digits of your card, expiration month/year, transaction IDs, payment status, tax amounts, and the products purchased) to operate the Services, prevent fraud, provide support, calculate and collect taxes, and maintain your subscription or prepaid access. We use Stripe Tax to help determine, calculate, and collect applicable taxes where required.

AI Processing (Skin Coach Lite). To generate answers, we may transmit your prompts and limited personalization fields (e.g., SkinID/routine metadata) to third-party AI providers acting as our processors. We configure these providers not to use your data to train their public models and to apply limited retention consistent with security and abuse prevention. We may review de-identified or aggregated interactions to operate, secure, and improve Skin Coach Lite. See our Privacy Policy for details.

4. Authorization

As long as you abide by and do not breach this User Agreement, we grant you a personal, non-transferable, non-exclusive, revocable, limited license to use our Services. We reserve all rights not expressly granted to you by this User Agreement.

5. Prohibited Use of Our Intellectual Property

You may not, without our prior written consent:

License, sell, transfer, assign, distribute, host, or otherwise commercially exploit our Services;
Modify, make derivative works of, disassemble, decompile, translate, or reverse engineer any part of the Services;
Access the Services in order to build a similar or competitive website, product, or service;
Scrape, harvest, or download data from the Services;
Remove or alter any proprietary rights notices (e.g., copyright or trademark notices).

6. User Content & License

Our Services may allow you to create, post, store, and share content, including posts, messages, photos, videos, audio recordings, and other materials (collectively, "Your Content"). You own Your Content, but by posting or sharing it on or through the Services, you grant Skincentric a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display Your Content in connection with the Services and our promotional activities, subject to our Privacy Policy.

You are solely responsible for Your Content and assume all risks associated with it, including any reliance on its accuracy or completeness by others. You represent and warrant that you have the necessary rights to grant the license above, and Your Content does not violate any third-party rights or applicable laws.

We may remove or modify Your Content at any time if we believe it violates our User Agreement or Community Guidelines.

7. Media Data (Sensitive Personal Information)

If you upload Media Data (photos, videos, audio, biometric data) for personalization or tracking features, you explicitly consent to our collection, storage, and processing of this data for the purpose of providing the feature (e.g., skin analysis, routine generation, progress tracking). We will treat Media Data as Sensitive Personal Information. We do not permit third-party AI providers to use your Media or prompts to train their public models.

Retention and Deletion. You can delete Media you uploaded from within the app. We may retain records as required by law, to enforce our terms, or to resolve disputes.

8. Advertisements

We may send you marketing communications, which you can opt out of. We do not show third-party behavioral ads in the app at this time; any future changes will be described in our Privacy Policy.

9. Payments, Subscriptions, and Refunds

Merchant of Record; Processor. Purchases made directly through Skincentric (outside of Apple's App Store or Google Play) are processed by Stripe. Stripe acts as our third-party payment processor and may also act as the merchant of record for some transactions. We do not handle your full payment information directly.

Pricing and Billing. Prices are subject to change, but changes will not affect the price of your current, paid-for subscription term. Subscriptions auto-renew until cancelled, and you authorize us (via Stripe) to charge your payment method at the beginning of each term.

Free Trials and Promotions. We may offer free trials or introductory promotions. Unless you cancel before the trial period ends, your subscription will automatically convert to a paid subscription, and you will be charged at that time unless you cancel before the trial ends. We may modify or discontinue promotions at any time.

Managing and Canceling. For purchases made directly with Skincentric, you can manage or cancel by (a) using the in-app Manage Subscription link to our secure billing portal, or (b) contacting support at support@skincentric.us. For purchases made through Apple's App Store or Google Play, the app stores handle billing, cancellations, and refunds under their respective terms; Skincentric cannot cancel or refund those purchases directly.

Refunds and Credits (Processed by Stripe). Refunds, when approved, are issued by Stripe back to the original payment method used for the purchase. Refunds may be full or partial depending on the terms of your purchase and applicable law.

Payment Failures. You are responsible for keeping a valid payment method on file and to update it when it changes. If a renewal charge fails, we may attempt to process it again and may suspend or downgrade your access until payment is successful.

Price or Term Changes. We may change prices or billing periods for future renewals. If we do, we will provide advance notice, and the change will apply starting with your next billing cycle. If you do not agree with the change, you may cancel before it takes effect.

Store Purchases. If you buy through Apple's App Store or Google Play, their terms govern billing, refunds, and cancellations, and you must follow their processes.

10. Third-Party Content

We are not responsible for third-party content or links to third-party websites, products, or services. You use them at your own risk. Our inclusion of links does not imply endorsement.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKINCENTRIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKINCENTRIC SHALL NOT BE LIABLE TO YOU UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR:

Any special, incidental, or consequential damages;
The cost of procurement for substitute products or services;
Interruption of use or loss or corruption of data; or
Any amounts that exceed the fees paid by you to Skincentric under this Agreement during the twelve (12) month period prior to the cause of action.

The foregoing limitations apply to the fullest extent permitted by law and do not limit liability for death or personal injury caused by gross negligence or willful misconduct, or for misappropriation of intellectual property. Some jurisdictions do not allow certain limitations; where prohibited, those limits do not apply.

13. Indemnification

You agree to indemnify, defend, and hold harmless Skincentric, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of the Services, your violation of this User Agreement, or Your Content.

14. Termination

We may suspend or terminate your access to all or part of the Services at any time, for any reason, without notice or liability, including if we reasonably believe you have violated this User Agreement or Community Guidelines. You may terminate this agreement at any time by ceasing to use the Services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Copyright Infringement (DMCA)

We respect the intellectual property rights of others. If you believe your copyright has been infringed by content on our Services, please send a notice to our Designated Agent. We will investigate the alleged infringement and take proper action under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c).

Notices of claimed copyright infringement should be sent to our Designated Agent:
Paige Malcolm
Address: 15 Franklin St, PO Box 484, Avondale Estates, GA 30003
By Email: contact@skincentric.us
Phone: +1 770 609-5482
Please see 17 U.S.C. § 512(c)(3) for details on valid notification.

16. Governing Law

This User Agreement and your use of the Services will be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

17. Dispute Resolution

Please read this section carefully. It requires you to arbitrate disputes with Skincentric and limits the manner in which you can seek relief from us.

Initial Dispute Resolution. Most disputes can be resolved informally. Before filing a claim for arbitration, you agree to try to resolve the dispute informally by contacting support@skincentric.us.
Agreement to Arbitrate. If the dispute is not resolved within sixty (60) days after submission, you and Skincentric agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with this Agreement, or the breach or alleged breach thereof, by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in Atlanta, Georgia.
Class Action Waiver. Disputes must be brought only on an individual basis and not as a class, consolidated, representative, or private attorney general action.
Injunctive Relief. Either party may seek temporary or preliminary relief in a court of competent jurisdiction to preserve the status quo pending arbitration.
Costs. JAMS rules will govern fee allocation; the arbitrator may award fees and costs as permitted by law.

18. Time to Bring a Claim

To the maximum extent permitted by law, any claim related to the Services or this Agreement must be filed within one (1) year after the claim accrues; otherwise, it is permanently barred.