Partner Program Terms

1. Program Overview

Skincentric provides participating beauty professionals, studios, salons, med spas, and related businesses with tools that allow eligible clients to receive a limited Skincentric Plus access pass after a completed visit.

The Partner Program is designed to support client aftercare, engagement, and rebooking opportunities. Skincentric does not guarantee any specific increase in revenue, client retention, rebooking rate, customer satisfaction, or business performance.

2. Plans

2.1 Skincentric Studio Partner — $99/month

The Skincentric Studio Partner plan is intended for independent beauty professionals who want to give clients a premium aftercare experience without a full salon program.

The Studio Partner plan includes:

• 75 monthly Skincentric Plus client onboards
• $3.50 per additional onboard above the monthly included amount
• 30-day Skincentric Plus pass for clients after each completed visit
• Studio QR code
• Basic co-branded activation page
• Basic in-app attribution, such as “Provided courtesy of [Studio Name]”
• Downloadable QR counter card
• Simple client script
• Client FAQ
• Basic monthly usage summary, including:
  • Total activations
  • Remaining included onboards
  • Overage count, if any

2.2 Skincentric Premium Partner — $500/month

The Skincentric Premium Partner plan is intended for salons, med spas, and staffed beauty businesses that want a complete branded retention and rebooking system.

The Premium Partner plan includes:

• 250 monthly Skincentric Plus client onboards
• $2.00 per additional onboard above the monthly included amount
• 30-day Skincentric Plus pass for clients after each completed visit
• Custom salon QR code
• Custom co-branded salon landing page
• Enhanced in-app salon branding, including:
  • “Provided courtesy of [Salon Name]”
  • Branded client pass experience
  • Branded reminder language
• Rebooking trigger reminders, including:
  • Pass-expiring-soon reminders
  • Past-client reactivation reminders
• Printable QR counter cards
• Salon Playbook, including:
  • Staff script
  • “How it works” one-pager
  • Client FAQ
  • Salon owner FAQ
• Detailed monthly salon-facing report, including:
  • Activations
  • Usage
  • Client engagement
  • Expiring-pass opportunities
  • Reactivation opportunities
  • Rebooking opportunities
• Monthly usage summary, including:
  • Total activations
  • Remaining included onboards
  • Overage count, if any

3. Definitions

For purposes of these Terms:

• “Client Onboard” means a successful activation of a Skincentric Plus client pass by an eligible client through the Partner’s approved QR code, activation page, code, or other Skincentric-approved activation method.
• “Included Onboards” means the number of Client Onboards included in the Partner’s monthly plan before additional overage charges apply.
• “Additional Onboard” means each Client Onboard above the Partner’s monthly Included Onboards.
• “Skincentric Plus Pass” means temporary access to Skincentric Plus features for a limited 30-day period, provided to an eligible client through the Partner Program.
• “Partner Materials” means QR codes, landing pages, activation pages, counter cards, scripts, FAQs, playbooks, monthly reports, branding assets, and related program materials provided by Skincentric.

4. Client Eligibility and Pass Rules

A Skincentric Plus Pass may only be offered to clients after a completed visit, appointment, service, or other valid client interaction with the Partner.

The Partner may not sell, resell, transfer, trade, or separately charge clients for Skincentric Plus Passes unless Skincentric gives prior written approval.

Each Skincentric Plus Pass is intended for the individual client receiving the eligible service.

Skincentric may limit duplicate, suspicious, fraudulent, automated, or abusive activations.

Skincentric may deny, suspend, reverse, or exclude activations that appear to be fraudulent, duplicate, unauthorized, or inconsistent with the purpose of the Partner Program.

Unused Included Onboards do not roll over to future billing periods unless Skincentric agrees otherwise in writing.

5. Overage Charges

If the Partner exceeds the Included Onboards for its plan during a monthly billing period, the Partner agrees to pay the applicable Additional Onboard fee.

For Studio Partners, each Additional Onboard is $3.50.

For Premium Partners, each Additional Onboard is $2.00.

Overages may be billed monthly, added to the next invoice, charged automatically to the Partner’s payment method, or invoiced separately.

Skincentric’s activation records will be used to calculate Included Onboards, Additional Onboards, and overage charges.

6. Billing, Renewal, and Payment

Partner plans are billed monthly in advance unless otherwise stated in a written order form or checkout page.

The Partner authorizes Skincentric and its payment processor to charge the Partner’s selected payment method for monthly subscription fees, applicable overages, taxes, and other amounts due under these Terms.

Partner plans automatically renew each month until canceled.

The Partner is responsible for keeping payment information accurate and up to date. If payment fails, Skincentric may pause access to Partner Program features, suspend client pass activations, withhold reports, or terminate the Partner’s participation.

All fees are non-refundable except where required by law or expressly agreed by Skincentric in writing.

7. Cancellation

The Partner may cancel its subscription by using the available billing portal, written cancellation process, or other cancellation method provided by Skincentric.

Cancellation will generally take effect at the end of the then-current billing period unless Skincentric confirms otherwise.

After cancellation, the Partner may continue to use paid Partner Program features through the end of the paid billing period, but Skincentric may stop issuing new client passes after the cancellation effective date.

Client passes activated before cancellation may remain active until their scheduled expiration date unless terminated earlier under these Terms.

Skincentric does not provide prorated refunds for partial months unless required by law or expressly approved in writing.

8. Upgrades and Downgrades

The Partner may request to upgrade or downgrade its plan.

Plan changes may take effect immediately, at the start of the next billing cycle, or as otherwise confirmed by Skincentric.

If a Partner downgrades from Premium Partner to Studio Partner, Premium-only features may be removed, including enhanced branding, detailed salon-facing reports, branded reminder language, Premium playbook materials, and expanded rebooking opportunity reporting.

9. Partner Responsibilities

The Partner agrees to:

• Use Skincentric materials only for legitimate client aftercare and engagement purposes
• Accurately describe Skincentric to clients
• Avoid making medical, diagnostic, treatment, or guaranteed-result claims about Skincentric
• Train staff, contractors, or representatives who use Partner Materials
• Keep QR codes, landing pages, and activation materials reasonably secure
• Notify Skincentric of suspected misuse, unauthorized access, or incorrect business information
• Comply with applicable laws, rules, and regulations when communicating with clients
• Obtain any client consents required for the Partner’s own marketing, appointment reminders, text messages, emails, or follow-up communications

The Partner may not use Skincentric to send spam, misleading messages, unlawful promotions, or communications to clients who have not consented where consent is required.

10. Skincentric Plus Pass and App Terms

Clients who activate a Skincentric Plus Pass may be required to create a Skincentric account, accept Skincentric’s consumer terms, and acknowledge Skincentric’s privacy practices.

Client use of the Skincentric app is governed by Skincentric’s consumer-facing terms, privacy policy, and applicable in-app disclosures.

The Partner is not responsible for operating the Skincentric app, and Skincentric is not responsible for providing the Partner’s beauty, salon, spa, esthetic, or wellness services.

11. No Medical Advice

Skincentric is a skincare technology and educational platform. Skincentric does not provide medical advice, diagnosis, treatment, prescriptions, or professional dermatology services.

Skincentric insights, routines, reminders, app content, and reports are for informational and educational purposes only.

The Partner must not represent Skincentric as a medical device, diagnostic tool, dermatology provider, treatment provider, or substitute for professional medical advice.

Clients with medical concerns, severe skin conditions, allergic reactions, infections, or urgent symptoms should be directed to a licensed healthcare professional.

12. Branding and Co-Branded Materials

Skincentric may use the Partner’s name, logo, trade name, website, booking link, and approved brand information to create QR codes, activation pages, landing pages, attribution language, reports, and other Partner Materials.

The Partner grants Skincentric a limited, non-exclusive, royalty-free license to use the Partner’s business name, logo, and submitted brand assets solely for providing and promoting the Partner Program and related client activation experience.

Skincentric grants the Partner a limited, non-exclusive, non-transferable license to use Skincentric-provided Partner Materials during the Partner’s active subscription.

The Partner may not alter Skincentric branding, remove required notices, or create unapproved marketing materials that imply a broader partnership, endorsement, medical claim, or guaranteed business outcome.

13. Reports and Usage Summaries

Skincentric may provide monthly usage summaries or reports depending on the Partner’s plan.

Studio Partner reporting is limited to a basic monthly usage summary.

Premium Partner reporting may include more detailed salon-facing insights, such as usage, engagement, expiring-pass opportunities, reactivation opportunities, and rebooking opportunities.

Reports are provided for business planning and engagement support only. Reports may include estimates, trends, or opportunity indicators and should not be interpreted as guaranteed revenue, guaranteed bookings, or guaranteed client behavior.

Skincentric may modify report formats, available metrics, or reporting cadence as the product evolves.

14. Reminders and Rebooking Triggers

Premium Partner features may include rebooking trigger reminders, pass-expiring-soon reminders, past-client reactivation reminders, and branded reminder language.

These reminders are intended to support client engagement and may depend on client account status, notification settings, app permissions, available contact information, and applicable law.

Skincentric does not guarantee that a client will receive, open, act on, or respond to any reminder.

The Partner remains responsible for its own appointment booking process, client communications, and compliance with laws governing text messages, emails, marketing communications, and reminders.

15. Data and Privacy

Skincentric may collect and process information necessary to provide the Partner Program, including Partner business information, subscription status, plan tier, QR code usage, activation counts, pass status, and app engagement data.

Clients may provide information directly to Skincentric when using the Skincentric app. Client information collected through the app is handled according to Skincentric’s consumer privacy policy.

Partner reports may include aggregated, summarized, or limited client engagement information. Skincentric may restrict or anonymize report data to protect client privacy.

The Partner must not provide Skincentric with sensitive client information unless Skincentric specifically requests it through an approved workflow.

The Partner must not upload, transmit, or disclose medical records, protected health information, or sensitive client records to Skincentric unless a separate written agreement permits it.

16. Confidentiality

Non-public business, technical, pricing, product, reporting, client, and operational information shared between Skincentric and the Partner should be treated as confidential.

Neither party may disclose the other party’s confidential information except as necessary to perform under these Terms, comply with law, or with prior written permission.

17. Intellectual Property

Skincentric owns all rights in the Skincentric app, software, platform, QR system, landing page templates, reports, documentation, designs, trademarks, branding, content, workflows, and Partner Program materials, except for Partner-provided brand assets.

The Partner does not receive ownership of Skincentric technology, content, designs, templates, reports, or branding.

Feedback, suggestions, or ideas provided by the Partner may be used by Skincentric without restriction or compensation.

18. Acceptable Use

The Partner may not:

• Misuse, copy, reverse engineer, or interfere with the Skincentric app or Partner Program
• Attempt to inflate activation counts
• Create fake clients, fake visits, or fake activations
• Share QR codes in a way that is unrelated to legitimate client visits
• Use Skincentric for unlawful, misleading, abusive, or deceptive purposes
• Make claims that Skincentric diagnoses, treats, cures, or prevents any disease or condition
• Use Skincentric materials after cancellation or termination unless Skincentric gives written permission

19. Suspension and Termination

Skincentric may suspend or terminate the Partner’s access to the Partner Program if:

• Payment is overdue
• The Partner violates these Terms
• The Partner misuses QR codes, client passes, or Partner Materials
• The Partner makes misleading, unlawful, medical, or guaranteed-result claims
• Skincentric reasonably believes the Partner Program is being abused or used fraudulently
• Continued participation creates legal, security, brand, privacy, or operational risk

Upon termination, the Partner must stop using Skincentric QR codes, landing pages, activation materials, scripts, reports, and branding materials unless Skincentric gives written permission.

20. Disclaimers

The Partner Program is provided on an “as is” and “as available” basis.

Skincentric does not guarantee uninterrupted service, error-free operation, specific client outcomes, increased bookings, increased retention, increased revenue, or any particular business result.

Skincentric may modify, improve, pause, replace, or discontinue features as the product evolves.

21. Limitation of Liability

To the maximum extent permitted by law, Skincentric will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost bookings, lost goodwill, or lost data.

To the maximum extent permitted by law, Skincentric’s total liability arising out of or relating to the Partner Program will not exceed the amount paid by the Partner to Skincentric during the three months before the event giving rise to the claim.

22. Indemnification

The Partner agrees to indemnify and hold harmless Skincentric, its officers, directors, employees, contractors, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from:

• The Partner’s services to clients
• The Partner’s marketing, communications, or claims
• The Partner’s misuse of Skincentric materials
• The Partner’s violation of these Terms
• The Partner’s violation of applicable law
• Any client claim related to the Partner’s beauty, salon, spa, esthetic, wellness, or other services

23. Changes to the Program or Terms

Skincentric may update these Terms, plan features, pricing, overage rates, usage limits, or Partner Program features from time to time.

Material changes will be communicated through reasonable notice, such as email, dashboard notice, checkout notice, or updated terms.

Continued use of the Partner Program after changes become effective means the Partner accepts the updated Terms.

24. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, unless another governing law is required by applicable law or agreed in writing.

25. Entire Agreement

These Terms, together with any applicable order form, checkout page, invoice, privacy policy, consumer app terms, or written addendum, form the entire agreement between Skincentric and the Partner regarding the Partner Program.

If there is a conflict between these Terms and a signed written order form, the signed order form controls only for the conflicting commercial terms.

26. Contact

Questions about the Skincentric Partner Program may be sent to:

Skincentric Inc.
Email: contact@skincentric.us
Website: https://skincentric.us/support/