Skincentric
Support

How can we help?

Get support for the Skincentric app, partner activations, billing, and account questions.

App support

Help with the Skincentric app.

Email contact@skincentric.us and include the email on your account, what you expected to happen, what actually happened, and a screenshot if you have one.

  • Sign-in or account issues
  • App Store or download questions
  • Skin Scan or routine questions
  • Skin Journal or progress questions
  • Plus subscription questions
  • General product feedback
Email app support
Partner support

Help with activations, billing, and onboarding.

Email contact@skincentric.us for partner questions related to checkout, activation, billing, reporting, or onboarding.

  • Salon QR or code activation issues
  • Client Plus pass not showing
  • Salon slug or code questions
  • Checkout or billing questions
  • Monthly usage or reporting questions
  • Partner onboarding support
Please include:
  • Salon name
  • Salon slug or code
  • Client email, if relevant
  • Screenshot or short description
  • Issue type: checkout, activation, entitlement, QR/link, billing, or reporting
Email partner support
Billing support

Billing and subscription management

Existing partners can manage invoices, payment methods, and cancellation through the secure Stripe Customer Portal.

Open Billing Portal
Helpful links

Quick paths for the most common next steps.

Download App

Open the live App Store listing for Skincentric.

Download App

Privacy Policy

Review how Skincentric handles privacy and data.

Open policy

User Agreement

Review the terms that govern use of the product.

Open agreement

Terms of Service

Review the Skincentric Terms of Service, including Part II — Partner Program Terms and Conditions.

Open Terms of Service